FAQ
* Free shipping & coupons:
Seasonal free shipping offers are valid only for addresses within the contiguous 48 US states. Sorry, we are unable to offer free shipping to AK, HI or any other regions at this time.
Certain items are excluded from coupons and sales, and will be noted on the product page. Coupons and sale offers may not be stacked or combined.
How long does shipping take?
Shipping transit times are generally 2-5 business days for domestic US deliveries and 7-10 business days for international deliveries.
Do you ship Internationally?
Yes! We're happy to ship all over the world, but you may only find limited options at checkout. If you can't see your country as an option, just email us for a quote and we can add it in.
Please note - if you are an international customer having trouble checking out, just send us an email and we'd be happy to help.
Is your stuff suitable for the Carnivore Diet?
Our products were never made for any kind of diet - just anyone who loves meat. The company was founded in 2016 before the rise of the carnivore diet, and we reckon "Hardcore Carnivore" is a great name for a product made for meat lovers. Many of our blends contain some sugar as a way of balancing the flavor.
Who processes my payment?
We use the Shopify & Stripe gateway for all our transactions. Card information is transmitted over secure SSL encryption and is not stored.
How do I become a dealer for your products?
We're always happy to speak to folks who are interested in carrying our rubs and merchandise, please sign up to become a dealer by filling out this quick form.
Do you exchange products, or offer returns?
We offer returns and replacements for defective items, broken or missing items. Refunds and exchanges are evaluated on a case by case basis, but we try to look after our customers as best we can.
The rub is clumped in the bottle. What do I do?
Great question! Sometimes with heat and humidity, our premium spices can get a little clumpy. All you have to do is remove the lid, break up the mix with a fork, and you're good to go. You can also run them through a coffee or spice grinder. Please store your rubs in a cool, dark and dry place.
Your international shipping seems pricey, what's up with that?
We never mark up our shipping costs - the prices you see are the prices we are being charged by the carrier (sometimes even less that we pay!).
Why can't I find a contact phone number?
Because we don't have one! Since we are an online store, we offer online support. If you need to get in touch please send us an email.
The size I want is out of stock, will you get more?
Absolutely! Unless its an old or retired design, we always try to keep stock of our popular rubs and shirts. Every now and then we sell out, but you can bet another shipment is on the way, so just check back or shoot us an email.
What is your favorite cut of steak?
Ribeye. Was that a trick question?