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Shipping & Returns

Shipping:

We offer shipping all over the world. 

We ship all items via USPS. Once your order is shipped, you'll receive a tracking number.

Shipping times are 3-5 business days for domestic US deliveries, and 7-14 business days for international deliveries. 

Please note - there are weight limitations on international orders and we are unable to ship the bulk jugs to non US addresses. If you are an international customer having trouble checking out, try removing some items from your cart.  

Returns, refunds and exchanges:

  • We are unable to offer exchanges on items, so please choose carefully.
  • We offer returns and replacements for defective items, broken or missing items. We do not offer refunds for change of mind.

  • Refunds are evaluated on a case by case basis, but we try to look after our customers as best we can. 

  • Contact us at shop@jesspryles.com prior to returning any items and within 28 days of purchase.

  • International items cannot be returned or exchanged.

  • If a package is unclaimed you may have to pay a handling fee.

  • Customer is solely responsible for entering correct shipping address

For all other queries, please email shop@jesspryles.com